FAQ

Q: Do your tops, sweatshirts, and coats follow U.S. standard sizing? How to choose the right size?


A: Yes, all our apparel follows U.S. standard sizing guidelines. To choose the right size:

  • Coats: Refer to the size chart on each product page, which includes shoulder width, bust, waist, and length measurements. For layered wear (e.g., wearing sweatshirts under coats), size up; for slim-fit styles, choose your regular size. Insulated coats may have a slightly roomier fit for comfort.
  • Sweatshirts: Oversized styles are designed to be loose, so stick to your normal size for a relaxed fit; fitted sweatshirts run true to size. Check the product description for fit notes (e.g., "runs small, size up").
  • Tops: Crop tops are typically fitted—choose your regular size for a snug fit; flowy tops have a relaxed silhouette and work for multiple sizes. For button-down tops, refer to bust measurements for the best fit.
  • Contact our customer service team with your measurements for personalized recommendations, especially for tailored coats or fitted tops.

Q: What fabrics do you use for tops, sweatshirts, and coats, and are they suitable for different seasons?


A: We use high-quality, season-appropriate fabrics that meet U.S. safety standards:

  • Coats: Winter coats use wool, down, or padded insulation for warmth; spring/fall coats use lightweight cotton blends, linen, or trench fabrics. All wool coats are lined for comfort; down coats are water-resistant.
  • Sweatshirts: Fleece for winter warmth, cotton blends for year-round comfort, French terry for lightweight breathability. All sweatshirts are soft and resistant to pilling with proper care.
  • Tops: Cotton and linen for summer breathability, silk blends for dressy occasions, long-sleeve jersey for fall/winter layering. All fabrics are non-toxic and free of harsh dyes.

Q: How to clean and maintain different fabric tops, sweatshirts, and coats?


A: Follow these fabric-specific care guidelines to extend product lifespan:

  • Wool Coats: Dry-clean only to preserve shape and warmth. Avoid moisture and moth damage; store in a breathable garment bag with moth repellents during off-seasons.
  • Sweatshirts: Machine wash in cold water, gentle cycle, with like colors. Tumble dry on low heat or air-dry to prevent shrinking and pilling. Do not bleach or use fabric softeners on fleece styles.
  • Cotton/Linen Tops: Machine wash in cold water, gentle cycle. Tumble dry on low or air-dry. Iron on medium heat if needed; linen may have a natural wrinkle texture that is part of its design.
  • Silk-blend Tops: Hand wash in cold water with mild detergent or dry-clean. Do not wring; lay flat to dry. Avoid direct sunlight to prevent fading.

Q: Do you offer bulk purchase discounts for boutiques or businesses?


A: Yes. We offer tiered discounts for bulk orders of tops, sweatshirts, and coats, with additional benefits for businesses and organizations:

  • 20-49 units: 15% off retail price + free standard shipping + custom labeling options.
  • 50-99 units: 25% off retail price + free expedited shipping + bulk packaging + logo embroidery (on sweatshirts/coats).
  • 100+ units: 35% off retail price + dedicated account manager + priority production (for customized items) + free shipping nationwide.

Contact our wholesale team via the customer service hotline to discuss your order requirements, delivery timelines, and customization options.

Q: Can I exchange a product if the size is incorrect or the fit is not as expected?


A: Yes, provided the product is unworn, unwashed, with original tags and packaging intact, and the exchange is initiated within 30 days of delivery. You will need to request an RA number from customer service, return the incorrect size, and we will ship the correct size free of charge (standard shipping). You are responsible for the return shipping cost unless the size error was due to our mistake (e.g., wrong size shipped). We recommend checking size charts and customer reviews carefully before purchase to minimize exchanges.