Terms & Conditions

After you submit the order and complete the payment on the official website, it is deemed that a binding sales contract has been formed between you and us, in accordance with U.S. contract law.
For customized products (e.g., embroidered sweatshirts, custom coats), we will send a design confirmation email (including embroidery mockups, measurement verification, and customization details) within 2 business days of order placement. Production will not start until we receive your written confirmation.
We reserve the right to cancel the order in the following cases: insufficient commodity inventory (for in-stock items), incorrect price labeling due to technical errors, incomplete or undeliverable shipping information provided by you, suspected fraudulent orders (e.g., use of stolen credit cards), or failure to confirm customization details within 10 business days.
After the order is cancelled, we will refund the full amount to your original payment method within 3 business days and notify you via email. For customized items cancelled after production has started, a 25% production fee will be deducted from the refund.

Product descriptions, specifications (e.g., coat length, sweatshirt fabric composition, top sleeve length), and images displayed on the website are for reference only. Due to lighting during photography, differences in monitor settings, and product batch variations, the actual product may vary slightly from the images, which is not considered a quality defect as long as it meets CPSC standards.
All product sizes follow U.S. standard sizing guidelines, with a reasonable error range (±1 inch for coat length, ±0.5 inch for top bust, ±1 inch for sweatshirt chest) which is within the normal range. We recommend reviewing size charts and customer reviews before purchase.
We are not liable for dissatisfaction caused by personal preferences (e.g., coat fit not meeting expectations, sweatshirt style not as anticipated, top fabric texture not desired) or incorrect product selection. We recommend checking product details and size guides carefully.
Our quality guarantee is limited to normal, intended use in accordance with the product guide. We are not liable for damages caused by improper use (e.g., machine washing dry-clean-only wool coats, using coats in extreme weather beyond their design rating), accidental damage, or unauthorized modification of the product. We remind customers to follow care instructions for optimal product lifespan.

You promise to provide true, accurate, and complete personal information (including body measurements, customization requirements) when placing an order. If delivery fails, production delays, or product discrepancies occur due to incorrect information, the responsibility shall be borne by you.
You shall not resell the purchased products for commercial purposes without our written authorization (except for authorized apparel retailers with a wholesale agreement).
You shall not use our website or products for any illegal activities, nor shall you upload or transmit any malicious software or content that may damage our website or infringe on our intellectual property rights.
You shall not engage in fraudulent activities such as malicious ordering, frequent returns and exchanges, or providing false defect claims (e.g., claiming a coat is defective after wearing it), which disrupt our normal business operations. Otherwise, we reserve the right to refuse service and pursue legal liability.

All content on the website, including but not limited to product images, descriptions, trademarks, logos, design sketches, and styling guides, is protected by U.S. copyright and trademark laws, and is owned by Cozy Chic Apparel or its authorized licensors.
You may download or save website content for personal non-commercial use only. No part of the website content may be copied, modified, distributed, or reproduced for commercial purposes without our prior written permission.
Infringement of our intellectual property rights (e.g., copying coat/sweatshirt designs, using our logo without authorization) will result in legal action, and we will claim compensation for all losses incurred.

To the maximum extent permitted by U.S. law, we shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to discomfort from improper fit, additional replacement costs, damage from improper storage) arising from the purchase or use of our products, provided the products meet CPSC safety standards.
Our total liability for any direct damages related to a product shall not exceed the total purchase price of that product.
We shall not be liable for order delays or failures caused by force majeure events (e.g., natural disasters, supply chain disruptions, government regulations, extreme weather affecting coat production) beyond our reasonable control. In such cases, we will notify you as soon as possible and offer options such as order modification or full refund.

Any disputes arising from the purchase or use of our products shall first be resolved through friendly negotiation between you and us.
If negotiation fails, either party may initiate legal proceedings in the state or federal court located in Cook County, Illinois, USA.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, USA, without regard to its conflict of law principles.

We reserve the right to modify these Terms & Conditions at any time. Material modifications (e.g., changes to return policies, shipping fees, or liability limitations) will be posted on our website homepage with a 7-day notice period before taking effect.
Your continued use of our website or purchase of our products after the effective date of the modified terms constitutes your acceptance of the changes.