Return & Exchange Policy

Return & Exchange Conditions

• Intact & Unworn Commodity: Unworn, unwashed, unaltered, with original tags, labels, and packaging intact. Garments must be free of stains, odors, makeup marks, or signs of wear (e.g., stretched fabric, pilled fleece, scuffed zippers). Delicate items (e.g., wool coats, silk-blend tops) must retain their original protective wrapping.
• Defective Commodity: With quality or safety problems (e.g., loose stitching, broken zippers, fabric tears, color bleeding, defective insulation in coats, product not meeting CPSC safety standards), or wrong delivery (style/model/size/color inconsistent with the order).
• Customized Commodity: Can only be returned or exchanged if there are serious manufacturing defects (e.g., wrong embroidery design, defective hem adjustment, incorrect size); no return or exchange for non-quality issues (e.g., change of preference, incorrect measurement submission).

Non-returnable & Non-exchangeable Items

• Commodities that have been worn, washed, altered, or with missing tags, labels, or packaging. Items with makeup stains, perfume odors, pilled fleece from wear, or damaged waterproof layers in coats cannot be returned under any circumstances due to hygiene and resale concerns.
• Damages caused by personal reasons (e.g., stain from food/drinks, fabric damage from improper washing, zipper breakage from misuse, wool coat moth damage due to poor storage).
• Final sale items (marked as "Final Sale" on the product page, typically clearance or discounted apparel), no return or exchange.
• Personalized items with unique designs (e.g., embroidered sweatshirts, custom-hemmed coats) unless defective.

Return & Exchange Process

1. Submit Application: Call the customer service hotline or submit a request via the website’s return portal, provide the order number, product problem description, and clear photo/video evidence (including defects, original packaging, and tags). The customer service will review your application within 2 business days and issue a Return Authorization (RA) Number after approval. Returns without an RA number will be rejected.
2. Return Goods: Send the goods together with tags, labels, and original packaging to the designated U.S. return address. We recommend using a trackable shipping service (e.g., USPS First-Class Mail) with protective packaging for delicate items (e.g., wool coats in garment bags). For defective or wrong items, we will provide a prepaid shipping label; for personal reason returns, you will bear the shipping cost.
3. Review & Processing: After receiving the goods, we will conduct a detailed quality and condition inspection (including fabric, stitching, zippers, insulation, and tag checks) within 3 working days, adhering to CPSC standards.
   • Quality/Safety Problems/Wrong Delivery: After passing the inspection, we will process the return or exchange for you. For returns, we will refund the full amount (including original shipping fees); for exchanges, we will ship the replacement item within 2 business days.
   • Return/Exchange for Personal Reasons: After passing the inspection (and confirming unworn condition), we will process the return or exchange for you. A 12% restocking fee will be deducted from the refund amount (to cover inspection, cleaning, and repackaging of eligible products), and shipping costs are non-refundable.
   
   
4. Complete Return & Exchange:
   • Refund: The refund will be returned to your original payment method within 3-5 business days after inspection.
   • Exchange: We will send the replaced goods to you via standard shipping free of charge; expedited shipping is available at an additional cost for urgent needs.